Archive for May, 2008

Marriott International: Success through Core Practices

• May 16, 2008 • Leave a Comment

Posted in Accommodation And Hospitality, Business Model Trends, Customer Service Issues


The Nordstrom Way

• May 16, 2008 • Leave a Comment

Posted in Articles & Books on Service, Retail and Wholesale


What’s in a Product?

• May 16, 2008 • Leave a Comment

Posted in Customer Service Issues


ACSA responds to needs of disabled passengers

• May 15, 2008 • Leave a Comment

Posted in African Service, Complaints and Compliments, Current Service Issues, Customer Service Issues, In the News!, Transport, Travel and Tourism


Latest news – Nationwide Airlines

• May 15, 2008 • Leave a Comment

Posted in In the News!


CONTACT US?

• May 15, 2008 • Leave a Comment

Posted in CONTACT US?


Towards 2010: South Africa a time of nation building?

• May 13, 2008 • Leave a Comment

Posted in African Service, In the News!


Wamkelikeli – WARMEST African Welcome!

• May 13, 2008 • Leave a Comment

Posted in African Service


From Humourless to Carefree in 30 Days

• May 13, 2008 • Leave a Comment

Posted in Accommodation And Hospitality, Advertising and Media, African Service, Catering and Hiring, Customer Service Issues, Development or Service Organisations, Entertainment and Event Organisers, Radio and Television Broadcasting, Restaurants, Retail and Wholesale, Sport and Recreation, Travel and Tourism


Road to Service Excellence

• May 13, 2008 • Leave a Comment

Posted in Business Model Trends, Case Studies, Service Change, The Cycle of Service, Travel and Tourism


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