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Archive for May 12th, 2008

Quality of Hospitality Service

• May 12, 2008 • Leave a Comment

Posted in Accommodation And Hospitality, Business Model Trends, Customer Service Issues


2010 Soccer World Cup. A platform for legacy building

• May 12, 2008 • 1 Comment

Posted in African Service


Successful 2010 Soccer World Cup Hinges on Internet

• May 12, 2008 • Leave a Comment

Posted in African Service, Information Technology


Service with a Smile

• May 12, 2008 • Leave a Comment

Posted in African Service


How Architectural Innovation Will Reshape the Information Age

• May 12, 2008 • Leave a Comment

Posted in Customer Service Issues, Information Technology, Last Week's Feature


The New Math of Customer Relationships

• May 12, 2008 • Leave a Comment

Posted in Articles & Books on Service, Customer Service Issues, The Cycle of Service


Connecting with Consumers Using Deep Metaphors

• May 12, 2008 • Leave a Comment

Posted in Articles & Books on Service, Business Model Trends, Customer Service Issues


Adopting New Rules of Consumer Engagement

• May 12, 2008 • Leave a Comment

Posted in Business Model Trends, Current Service Issues, Last Week's Feature, The CEO speaks!


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