The Southwest Airlines WAY

Using the Power of Relationships to Achieve High Performance. Jody Hoffer Gittell

Relational Coordination: -

1. Communication
2. Frequency and timeliness of communication
3. Problem solving versus blaming
4. Shared goals
5. Shared knowledge
6. Mutual respect
7. Coordinating through relationships
8. Improving both quality and efficiency
9. Collective identity

~ by Steven Viviers on April 30, 2008.